Am I eligible for a free course with vision2learn?

The courses we offer are funded by the Government’s Skills Funding Agency (SFA). The SFA will fund your study places if you are:

  • aged 19 or over
  • a resident of England
  • a UK or EU resident of three years or longer or able to provide proof that you have settled status in the UK if you are not a UK or EU national.

Your employment status or prior level of qualification may affect your eligibility to study with some colleges. In these cases you will need to provide evidence of education level and/or benefits.

What can I do if I am not eligible for a free course?

Don’t worry. You can still study with vision2learn even if you do not qualify for free study with the Skills Funding Agency.

You can sign up for any of our online learning courses using the priority course option. We have all the information you need in the Buying a course section of our FAQs.

Why are courses offered with vision2learn free?

There are a number of possible reasons why courses offered with vision2learn may be free:

  • Some colleges and local funding agencies will allow you to study online for free because you are making a significant tuition fee contribution in kind, i.e. you are learning from home so you are covering the costs of computer facilities, Internet connection and phone charges etc. This contribution reduces the college’s costs.
  • If you choose to study at work, your employer has the option of paying your tuition fee directly to the college on your behalf. Again, this saves the college money, which means you can learn for free.
  • You are in receipt of certain means-tested benefits. This is called Fee Remission. In these cases, where evidence of benefits is provided, the Government pays your tuition fee.
  • If you’re under 24 and do not already hold a full Level 2 qualification (e.g. 5 GCSEs at grade A to C or equivalent) or a higher level qualification, you may be entitled to study a full Level 2 qualification (e.g. a Certificate in IT User Skills) as part of the Government’s Level 2 Initiative. Again, the Government pays the college the tuition fee on your behalf.
  • In some cases, a college may have an agreement with your employer to pay your tuition fees.
Do I have to attend a college?

No. All of our courses are completed 100% online.

As an enrolled learner at a college you will be entitled to the same benefits as any other student, e.g. full use of its library and other drop-in facilities.

Do I have to sit an exam?

No. You will work through a series of assessments on all courses.

What computer software will I need?

To study online with vision2learn you will require the following:

  • An Internet enabled PC running Microsoft Windows operating system
  • Web browser: Internet Explorer 9.0 (or later), Firefox 16.0.2 (or later) or Google Chrome 23.0 (or later)
  • An active email account
  • Microsoft Word or a similar word processing software program. (You may need additional software programs for IT courses – please call us on 0191 215 4100 for more information.)
  • Adobe Reader
  • Adobe Flash Player 9.0

Once online you should make sure that session cookies and JavaScript are always enabled within your web browser. If you are still unsure, you can visit our System Requirements page to ensure your system meets with our minimum requirements.

At present we cannot offer any support for Mac users. If you are a Mac user you will need compatible software, so that your FE College tutor can read your submitted work.

Will I be charged if I withdraw from my course?

We accept that sometimes there are exceptional circumstances where it simply isn’t possible for you to complete your course. We will work with you to find an appropriate solution.

However, if you are studying on a free course and choose to withdraw you may have to pay a fee to cover administration costs. This is fully dependent on what stage you are at on your course and the policy of the college you are studying with.

If you are studying on a priority course, we can process a refund if it is requested within 28 days of purchase and the course has not been accessed. For more information please read our terms and conditions.

If you have any questions please call us on 0191 215 4100.

How do I apply?
  1. To start your online application sign up for a vision2learn account. You will only need to do this once. We will then send you an account activation email containing an account activation link.
  2. Click on the account activation link in the account activation email to verify your email address and complete the sign up process.
  3. Login to your account using the username and password you created at sign up and submit your online course application.
Can I sign up using a shared email account?

We don’t recommend it. It is not possible to create more than one vision2learn account using the same email address.

If you share an email address with a friend or another member of your household we recommend that you both use separate email addresses.

Why is it important to specify a valid and active email address?
  • After sign up we will send you an account activation email to confirm your email address. You will need access to this email in order to activate your account.
  • If you forget or lose your account password, we can send you a password reset link to the email address assigned to your account.
  • Once you have been placed on a course with vision2learn, we will contact you using the email address assigned to your account.
How do I check my existing qualification level?

Please read this document to check your qualification level. As you can see, each vocational and academic qualification has an equivalent NVQ level. Still unsure? Just give us a call on 0191 215 4100 between 9am–6pm Monday to Thursday, and 9am–5pm Friday (excluding Bank Holidays).

How do I activate my account?

Once you have signed up for an account we will send you an account activation email. Please use the link provided in the email to activate your account.

I have not received an account activation email. What do I do?

If you haven’t received the email to activate your vision2learn account, first check your junk or spam folder for an email sent from no-reply@vision2learn.com to see if it has landed there.

If you still haven't received the email after a few minutes of signing up, you can request a resend of the account activation email. You will be asked to enter your account username and password to complete this process.

If you think you may have mistyped your email address when you signed up you can update your account's email address and we will send you a new account activation email. You will be asked to enter your account username and password to complete this process.

I have lost/deleted my account activation email. What do I do?

If you have lost or deleted your account activation email before your account was activated, you can request a resend of the account activation email. You will be asked to enter your login username and password to complete this process.

I have forgotten/lost my username. What do I do?

Use the Forgotten your username? link in the Login page and follow the instructions to request an email reminder.

I have forgotten/lost my password. What do I do?

Use the Forgotten your password? link in the Login page and follow the instructions to request a new password.

I can't login with my username and password. What do I do?

If you enter the wrong username or password, you'll see this error message: "Incorrect username or password."

Please remember that passwords are case sensitive. If you continue to have problems, you should request a username reminder followed by a password reset.

How do I change my username?
  1. Login to your account using the Login button displayed in the top right corner.
  2. Use the My account button displayed in the top right corner of this website to visit your account profile.
  3. Use the Change button in the Account security section.
  4. Follow the instructions on this page to change your username.
  5. Please note: You can only change your username once.
How do I change my password?
  1. Login to your account using the Login button displayed in the top right corner.
  2. Use the My account button displayed in the top right corner of this website to visit your account profile.
  3. Use the Change button in the Account security section.
  4. Follow the instructions on this page to change your password.
How do I change my name, telephone number, email or postal address?
  1. Login to your account using the Login button displayed in the top right corner.
  2. Use the My account button displayed in the top right corner of the website.
  3. Use the Edit button in the Personal details and Home address section to update your details.

It is important to keep your account details up-to-date, as we will need to contact you by telephone, email and post in order to process your course applications.

Please note if you are already studying a course or have recently completed, you will need to contact us on 0191 2154100 or email enrol@vision2learn.com in order for your certificate to be sent out to the correct address.

How do I change the emails I receive?
  1. Login to your account using the Login button displayed in the top right corner.
  2. Use the My account button displayed in the top right corner.
  3. Select the emails you would like to receive from us under the Email settings section.
How do I apply for a free course?

Once you have successfully set up your vision2learn account, visit the individual course page and use the Apply for free button to apply for any available course in your area.

Can I apply for more than one course?

It is currently not possible to sign up and study on multiple courses at the same time.

I've applied for the wrong course. What do I do?

If you immediately recognise your mistake, it is possible to change to another course online (subject to eligibility and availability). Simply select your preferred course and use the Change my course button.

Alternatively, you can call our friendly Learner Support Team on 0191 215 4100 between 9am–6pm Monday to Thursday and 9am–5pm Friday (excluding Bank Holidays) and we can reassign you to another course (subject to eligibility and availability).

The course I am interested in is not available in my area. What can I do?

Sign up for marketing emails and we will send you an email once the course becomes available in your area.

I've signed up for an account but there are no courses available in my area?

Sign up for marketing emails and we will send you an email once the course becomes available in your area.

I've successfully applied for a course. What happens next?
  1. We will send you an enrolment pack via post or email for you to complete and return (we aim to reach you within five working days after you apply for a course).
  2. Complete a short telephone eligibility check (expect this within three working days after we receive your completed enrolment pack).
  3. Receive your login username and password (expect this 24 hours after your telephone eligibility check). Please note that these details will be different to your account username and password.
  4. Start studying with vision2learn!

In most cases we should be able to get you started within 2-4 weeks after your online course application. You can check the progress of your application by selecting the View button in the Course applications section of My account page, and then selecting the View Status option.

Why hasn’t my course enrolment form arrived?

If your college uses postal enrolment packs, it may have been lost in the mail. If you have not received your enrolment pack after five working days, please give us a call on 0191 215 4100 and we can send another pack to you.

Are your priority courses different from your free courses?

The content, qualification and delivery of our free and priority courses are exactly the same.

Our free courses are only available to residents of England who meet the Government’s Skills Funding Agency (SFA) eligibility requirements.

Which courses are available to buy?

All courses currently displayed on our Priority courses page are available to buy now.

Some courses that appear in your priority courses page are also available for free. Why is this?

Not everyone in the UK will be eligible for our free courses. They are only available to residents of England who meet the Government’s Skills Funding Agency (SFA) requirements.

Our priority courses are not subject to limited availability or SFA requirements, and are available to anyone living inside the UK all year round.

When will I get access to a course I purchase?

We will activate your course no later than 1 working day of receiving your order – in most cases we will do so on the day of the purchase.

What support will I receive during the course?

You will receive exactly the same dedicated support as our free course learners.

How long will I have to complete the course?

You will work to an agreed action plan with your dedicated tutor to help you make good progress through your course. Please see individual course pages for approximate course durations.

Do I obtain a qualification once I have completed the course?

Yes, you will receive a nationally-accredited qualification upon completion of your course.

How can I pay?

You can buy your course online via our website using a debit or credit card. We accept the following cards:

  • Visa
  • Visa Electron
  • MasterCard
  • Maestro

Please note: You will need to sign up for an account first before you can buy a course.

Which currencies do you accept?

Presently we can only accepted GBP (Great British Pounds) online transactions.

Can I still buy and study on your courses if I live outside the UK?

At the moment we can only accept payment from UK residents, however we have plans to extend our reach to other countries in the future.

Which payment gateway do you use and how are my card details and personal data protected?

We are part of the Capita plc group of companies and use our own PCI compliant payment gateway provided by Capita Software Services.

All online payments are protected using Secure Sockets Layer (SSL). Your payment card details are directly processed by the Payment Management Division of Capita Software Services, a leading provider of secure online payments services and are not collected or accessible to the organisation.

Capita Software Services online payment management solutions are independently security assessed, and are certified by Visa and MasterCard as a Payment Card Industry Data Security Standard (PCI DSS) Level 1 payment processor. Further information about this payment card security standard can be found at the PCI Standards Security Council website.

We also implement Address Verification System (AVS) and card security code (CSC) checks on all payment transactions, as well as offering added payment protection through 3-D Secure MasterCard SecureCode and Verified by VISA.

Can I pay for my course with PayPal?

No. We don't currently accept PayPal as a mode of payment.

My credit/debit card was declined. What should I do?

There are a number of reasons why your credit/debit card might be declined. Here are a few examples:

Reasons for credit / debit card rejections can be as follows:

  • The card number, expiration date or card security code (CSC) was incorrect
  • The information you provided on the billing address form (address line 1 or postcode) does not match the information held by the card issuer
  • There were insufficient funds on your card
  • The card has expired.

Here are some steps you can take if your card is rejected:

  1. Double-check the card number, expiration date and card security code (CSC) was entered correctly. For Visa and MasterCard, the CSC is a three-digit number on the back of the card, usually found on or near the card's signature field.
  2. Make sure the billing address that your entered (address line 1 and postcode) matches the address registered with your card issuer. The order can be declined if the address information you have entered does not match what your bank or organisation has on file for the account. If in doubt, check the address on your most recent statement or call the payment account's issuing bank or organisation.
  3. If the card details are correct, please contact the bank or organisation that issued your card.
I did not receive a confirmation email. Was my payment successful?

We send you an email when your payment is successful. If you did not receive this, please check your spam or junk folder and make sure that the email address assigned to your account is correct.

You can also view your recent orders by visiting the My account > My order history page of our website. If you’re still unsure, contact us at orders@vision2learn.com.

Can I get a refund for my course?

Under our terms and conditions, we can process a refund if it is requested within 28 days of purchase, providing that the course has not been accessed. To request a refund please contact us within 28 days of purchase.

When will my course start?

6 easy steps to get you started on your course:

  1. Sign up for a vision2learn account
  2. Apply for or buy a course
  3. We will send you an enrolment pack via post or email for you to complete and return (we aim for this to reach you within five working days after you apply for a course). (Not applicable for priority courses)
  4. Complete a short telephone eligibility check (expect this within three working days after we receive your completed enrolment pack). (Not applicable for priority courses)
  5. Receive your login username and password (expect this 24 hours after your telephone eligibility check or order confirmation email for priority courses). Please note that these details will be different to your account username and password.
  6. Start studying with vision2learn!

In most cases we should be able to get you started within 2-4 weeks after your online course application for free courses and within 1 working day of sign up for priority courses. You can check the progress of your application by selecting the View button in the Course applications section of the My account page, and then selecting the View status option.

How do I access my course?

All courses are accessed online through our vision2learn e-learning platform. Once your course application has been accepted, you will receive an email containing instructions on how you can access your course and begin your studies.

What support will I receive during my studies?
  • You will receive support from a dedicated online tutor throughout your studies.
  • Monday–Thursday 9am–6pm and Friday 9am–5pm (excluding Bank Holidays), our team of E–learning Programme Quality Leaders are available to deal with any issues you may have with your course. Just give them a call on 0191 215 4100.
  • You can also contact our Learner Support Team using our online Live Chat feature available via the vision2learn platform when you are logged in.
  • If you have a technical issue, you can talk to a member of the technical support team on 0191 215 4100.
  • You can use the onscreen Help button to get assistance any time you are logged on.
I no longer wish to study on my course. Can I cancel?

We accept that sometimes there are exceptional circumstances where it simply isn’t possible for you to complete your course. We will work with you to find an appropriate solution.

However, if you are studying on a free course and choose to withdraw you may have to pay a fee to cover administration costs. This is fully dependent on what stage you are at on your course and the policy of the college you are studying with.

If you are studying on a priority course, we can process a refund if it is requested within 28 days of purchase and the course has not been accessed. For more information please read our terms and conditions.

If you have any questions please call us on 0191 215 4100.

What happens after I complete my course?

Please note that your work will be subject to both internal and external moderation after your tutor has marked it as a pass. It is important that you regularly log in and check your learning platform after completion to ensure you have no moderation actions to complete.

When will my certificate arrive?

In most cases, your certificate should arrive from the Awarding Organisation approximately 12–16 weeks after you have successfully completed your course. During this time your work will be moderated, so keep logging in to check on progress.

What is moderation?

Moderation is the process undertaken by the awarding body to ensure that standards of assessments and marking is consistent and monitored to ensure that it meets required standards.