Business and
Administration
Level 2

This popular course examines the day-to-day workings of real-world companies and teaches you the techniques that help them to operate successfully.

  • Learn up-to-date working practices applicable to many office and administration roles
  • Improve your practical skills and performance in the workplace
  • Develop your knowledge of a range of business and administration practices, including event management and budgeting
  • Develop effective communication techniques to aid interactions with colleagues and customers
Sign up now Can I study for free?
  • FREE online course
    FREE 100% online study
  • Course duration
    14 weeks
  • Recommended study
    10 hours per week
  • Study requirements
    No existing qualification required
  • Success rates
    94% of our learners pass
  • First-class support
    Online and by phone
  • Assessments
    6 to pass
  • Qualification
    Nationally accredited qualification

Course details

Each unit contains an assessment to demonstrate your knowledge of each subject area. Once you successfully complete all units you will achieve a Level 2 Certificate in Principles of Business and Administration.

Unit 1: Principles of personal responsibilities and working in a business environment

Your learning goals:

  • Employment rights and responsibilities of the employee and the employer
  • The purpose of health, safety and security procedures in a business environment
  • How to communicate effectively with others
  • How to work with and support colleagues
  • How to plan own work and be accountable to others
  • The purpose of improving own performance in a business environment and how to do so
  • Types of problems that may occur in a business environment and how to deal with them.
  • Assessment
    Unit 1 Assessment
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Unit 2: Principles of providing administrative services

Your learning goals:

  • How to make and receive telephone calls
  • How to handle mail
  • How to use different types of office equipment
  • How to keep waste to a minimum in a business environment
  • How to make arrangements for meetings
  • Procedures for organising travel and accommodation arrangements
  • Diary management procedures
  • The purpose of delivering effective customer service and how to do so
  • The purpose of reception services and how to follow reception procedures.
  • Assessment
    Unit 2 Assessment
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Unit 3: Principles of managing information and producing documents

Your learning goals:

  • The purpose of information technology in a business environment
  • How to manage electronic and paper based information
  • The purpose of producing documents that are fit-for-purpose
  • Procedures to be followed when producing documents.
  • Assessment
    Unit 3 Assessment
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Unit 4: Principles of supporting change in a business environment

Your learning goals:

  • Reasons for change in a business environment
  • Reasons for reviewing working methods, products or services
  • Types of support that people may need during change
  • Benefits of working with others during change
  • The purpose of responding positively to changes in working methods, products or services
  • Ways of responding positively to change.
  • Assessment
    Unit 4 Assessment
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Unit 5: Principles of supporting business events

Your learning goals:

  • The range of support activities that may be required when organising a business event
  • Ways of providing support before, during and after a business event
  • The purpose of displaying professional and helpful behaviour when supporting a business event
  • Ways of dealing with problems when supporting a business event.
  • Assessment
    Unit 5 Assessment
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Unit 6: Principles of budgets in a business environment

Your learning goals:

  • The purpose of budgets for managing financial resources to meet business requirements
  • How to develop budgets
  • How to manage budgets.
  • Assessment
    Unit 6 Assessment
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“Informative and useful for my current job, the course itself and the support were of a very high standard.”

Fiona from Dorset
Successful Business and Administration learner

Can I study for free?

Free places are available to anyone who meets the criteria below.

  • Aged 19 or older
  • Live in England
  • Have lived in the EU for at least three years.

Course places are limited, sign up today to secure your place.

Take a look at our FAQs for more detailed information.

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Phone

Phone

Our friendly team are available from 9am-6pm Monday – Thursday and Fridays between 9am-5pm. Alternatively, you can visit our FAQs page for further information.